Terms of Service

1. Acceptance of these terms

These Terms of Service apply to your use of maison-lue.shop (the “site”) and to every order you place through it. In these terms, “Maison Lué”, “we”, “us” and “our” mean the business that operates the site, and “you” means the person visiting the site or placing an order. By browsing the site or placing an order, you agree to these terms. If you do not agree, please do not use the site.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract to place an order. We sell and deliver to addresses in the United States only.

3. Products and descriptions

We describe and photograph our products as accurately as we can. Many of them are made from natural materials such as stone, wood, linen, wool, brass and glass. These materials vary naturally in grain, veining, texture and tone, so your piece may look slightly different from the photograph. Colors can also look a little different from one screen to another. Measurements are given as a guide and are listed on each product page.

4. Pricing

All prices are shown in US dollars (USD). Shipping within the United States is free and is included in the price of the product. Any sales tax that applies is shown at checkout before you pay. We may change prices at any time, but a change never affects an order that has already been accepted. If we find a pricing error on an order you have placed, we will contact you before dispatch and give you the choice to continue at the correct price or cancel for a full refund.

5. Orders, acceptance and cancellation

When you place an order, you make an offer to buy. We confirm receipt by email, but the contract is formed only when we accept your order, which happens when we dispatch it. We may decline or cancel an order, for example if an item is unavailable, if we cannot verify payment, or if the delivery address is outside the United States. If we cancel an order after you have paid, we refund the full amount to your original payment method.

You can cancel an order for a refund only within 24 hours of placing it and before it is delivered. Orders that have already been packed or shipped cannot be cancelled and must be returned instead. See our Return & Refund Policy for details.

6. Payment

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payment is taken when you place your order. Card and wallet details are handled by our payment processor, and we do not see or store your full card number. You confirm that you are authorized to use the payment method you provide.

7. Shipping and returns

Our Shipping & Delivery policy and Return & Refund Policy form part of these terms. Returns are arranged by email to support@maison-lue.shop.

8. Intellectual property

The site and everything on it, including the Maison Lué name and wordmark, text, photographs, images, product descriptions and layout, belongs to us or is used with permission and is protected by intellectual property laws. You may view the site and print pages for your own personal use. You may not copy, reproduce, modify, distribute or use any of it for commercial purposes without our written permission.

9. Acceptable use

You agree not to:

• use the site for any unlawful purpose;
• attempt to gain unauthorized access to the site, its servers or other users’ information;
• interfere with the operation or security of the site, including by introducing malicious code or using automated tools to overload it;
• place orders for resale in a way that is intended to mislead us or to misuse our returns process.

10. Disclaimers

We work to keep the site available and accurate, but we provide it “as is” and “as available”. To the extent the law allows, we do not promise that the site will be uninterrupted or free of errors. Nothing in these terms excludes any warranty or right that cannot be excluded under mandatory law where you live.

11. Limitation of liability

To the extent the law allows, Maison Lué is not liable for indirect, incidental or consequential losses arising from your use of the site or from a product. Our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law.

12. Indemnity

You agree to compensate us for losses, claims and reasonable costs that result from your breach of these terms or your misuse of the site, to the extent the law allows.

13. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last changed. The terms in effect when you place an order apply to that order.

14. Governing law and disputes

These terms, and any dispute arising out of or in connection with them or your use of the site, are governed by the laws of the United Arab Emirates. Any such dispute will be settled by binding arbitration seated in the United Arab Emirates. Before starting arbitration, we encourage you to write to us so we can try to resolve the matter directly. Nothing in this section removes any consumer protection that applies to you under mandatory law where you live.

15. Contact

Questions about these terms can be sent to support@maison-lue.shop. Registered business details are available on request from the same address.