Shipping & Delivery

1. Where we ship

We deliver to addresses in the United States only. We do not ship outside the United States, and orders with a delivery address outside the United States cannot be completed.

2. Shipping cost

Shipping is free on every order. The cost is included in the price of our products, so the price you see is the price you pay for the product and its delivery. Sales tax, where it applies, is shown at checkout.

3. Processing time

We dispatch orders within 1 to 3 business days of the order being placed. Business days are Monday to Saturday, excluding public holidays.

4. Delivery time

Delivery takes 4 to 8 business days after dispatch (Monday to Saturday). In total, most orders arrive between 5 and 11 business days after they are placed.

5. Tracking

We email you a tracking number after your order is dispatched. Tracking details can take 1 to 4 business days to appear on the carrier’s website after the email arrives, so please check again if the page shows no information at first.

6. Your email and delivery address

Please enter a correct email address and a complete delivery address at checkout. We use them to send your tracking number and to deliver your order. If you notice a mistake straight after ordering, email us at support@maison-lue.shop as soon as possible. Once an order has been packed or shipped, we may not be able to change the address, and a parcel returned to us because of an incorrect address may be subject to additional delivery costs.

7. Delays

Carrier delays, severe weather and public holidays can lengthen delivery times. These are outside our control, but if your parcel is later than the delivery time above, write to us and we will look into it with the carrier.

8. Damaged or lost parcels

Please check your parcel when it arrives. If an item is damaged, or if your parcel appears to be lost, email support@maison-lue.shop with your order number and, for damage, clear photographs of the item and its packaging within a reasonable time of delivery. Please keep all packaging until the matter is resolved. We will review your message and come back to you with the next steps.

A refund for items that never arrived is issued once 16 weeks have passed since the order, as described in our Return & Refund Policy.

9. Questions

If anything is unclear, write to support@maison-lue.shop. We reply within 24 to 48 hours on business days.