Frequently Asked Questions

We ship to addresses in the United States only.

Yes. Shipping is included in the price of every piece, so you pay nothing extra for delivery.

Orders are processed within 1 to 3 business days, Monday to Saturday.

Delivery takes 4 to 8 business days after dispatch, Monday to Saturday.

Yes. We email a tracking number once your order is dispatched. Tracking details can take 1 to 4 business days to appear online. Please make sure your email and delivery address are correct at checkout.

You have 30 days, starting on the day you receive the last item of your order.

Email support@maison-lue.shop to request the return form. Complete it, sign it, scan it and send it back, tell us before you ship, then send the parcel with a tracking number and email us the dispatch confirmation.

Return shipping and handling are paid by the customer.

We inspect returns when they arrive. Once approved, the refund is issued shortly after to your original payment method, and we confirm it by email.

Very close, but natural materials vary. Stone, wood, linen and wool each carry their own grain, veining and texture, so no two pieces are exactly alike. Colors can also look slightly different on different screens.

Our pieces are made with travertine, marble and limestone, oak, ash and walnut, linen, wool and cashmere, brass, steel, glass and ceramic. Each product page lists its materials.

Wipe with a soft damp cloth and dry at once. Use coasters and keep acidic liquids such as lemon, vinegar and wine away from the surface.

Dust with a dry cloth, wipe spills quickly and refresh with a little furniture oil when the surface looks dry.

Follow the care line on each product page. As a general rule, spot clean upholstery, vacuum gently with a soft brush and keep fabrics out of strong direct sunlight.

Visa, Mastercard, American Express, Apple Pay and Google Pay.

All prices are in US dollars (USD).