Return & Refund Policy

1. The 30-day return period

You have 30 days to return an item. The period begins on the day you, or a third party you have named other than the carrier, receive the last item of your order.

2. Condition of returned items

Items must be unused, in their original packaging with all labels intact, and in the condition in which you received them. Items that arrive back with us damaged, or that are unsuitable for resale, may be refused.

3. Cancelling an order

You can cancel an order and receive a refund before it is delivered only within 24 hours of placing it. Orders that have already been packed or shipped cannot be cancelled and must be returned instead, following the steps below once they arrive.

4. How to return an item

1. Email support@maison-lue.shop to request the return form.
2. Complete and sign the form, scan it and send it back to us by email.
3. Tell us before you ship the parcel.
4. Ship the parcel with a tracking number and email us the dispatch confirmation.

The return address is given by our support team on request. Please do not send a parcel before you have received it. You can also view and print the return request form on our site.

5. Return shipping

You pay for return shipping and handling. We recommend a tracked service and suitable protective packaging, because you remain responsible for an item until it reaches us.

6. Inspection and refunds

When your parcel arrives, we inspect the items. After we approve the return, we issue the refund shortly afterwards to the original payment method and send you an email to confirm it. The time it takes to appear in your account depends on your bank or card issuer.

7. Items that never arrived

If an item has not arrived, please first contact us so we can check with the carrier. A refund for items that never arrived is issued only once 16 weeks have passed since the order was placed.

8. Damaged or incorrect items

If your item arrives damaged or is not the item you ordered, email support@maison-lue.shop with your order number and photographs. See our Shipping & Delivery policy for more.

9. Questions

Write to support@maison-lue.shop. We reply within 24 to 48 hours on business days.