Privacy Policy

1. Who we are

“Maison Lué”, “we”, “us” and “our” refer to the business that operates maison-lue.shop. We are the business that decides how your personal information is used when you visit the site or place an order. You can reach us at support@maison-lue.shop.

2. Information we collect

We collect the following kinds of information:

• Contact details. Your name, email address and, if you give it to us, your phone number.
• Shipping and billing details. The addresses you enter at checkout.
• Order information. The items you buy, the amounts, the date and the payment status. Card details are entered into our payment processor’s secure fields, and we do not receive or store your full card number.
• Device and usage data. Your IP address, browser and device type, pages viewed and how you reached the site.
• Cookies and similar technologies. Small files and scripts that help the site work and help us understand how it is used (see section 4).
• Messages. What you send us by email, including return requests and questions about an order.

3. How we use information

• To process payments, prepare and deliver your order.
• To send order confirmations, tracking numbers and other messages about your order.
• To handle returns, refunds and questions.
• To keep the site secure and to prevent fraud and misuse.
• To understand how the site is used and to improve it, and to measure our advertising.
• To meet legal, tax and accounting obligations.

4. Cookies and similar technologies

We use cookies and similar technologies to keep your cart, to remember your session and to understand which pages and products are viewed. The site also uses a measurement pixel provided through our commerce platform to record events such as page views, products viewed and purchases. You can block or delete cookies in your browser settings, although some parts of the site, such as the cart and checkout, may not work properly without them.

5. Third-party services

We share information with service providers who help us run the store, and only as needed for them to do so:

• Payment processing. To take and confirm payments by card, Apple Pay and Google Pay.
• Shipping and delivery carriers. To deliver your order and provide tracking.
• Analytics and advertising measurement. To understand site use and measure the results of our advertising.
• Email and customer support. To send order messages and answer your questions.
• Hosting and commerce platform. To operate the site and store orders.

We may also disclose information when the law requires it, to protect our rights, or as part of a sale or reorganization of the business.

6. How long we keep information

We keep order and account records for as long as we need them to provide the service, handle returns and meet tax, accounting and legal obligations. After that we delete the information or remove anything that identifies you. Email messages are kept for as long as needed to resolve your request and to keep a record of it.

7. Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections and a payment processor that handles card data. No system is completely secure, so we cannot guarantee absolute security.

8. Children

Our site is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please email us and we will delete it.

9. Your California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you these rights:

• Right to know. To ask what personal information we collect, use and disclose, and to receive a copy of the specific information we hold about you.
• Right to delete. To ask us to delete personal information we collected from you, subject to legal exceptions.
• Right to correct. To ask us to correct inaccurate personal information.
• Right to opt out of sale or sharing. We do not sell personal information for money. Some uses of cookies and measurement pixels for advertising can count as “sharing” for cross-context behavioral advertising under California law. You can opt out by emailing us with the subject “Do Not Sell or Share”.
• Right to limit use of sensitive personal information. We do not use sensitive personal information to infer characteristics about you. Payment card details are handled by our payment processor.
• Right to non-discrimination. We will not treat you differently for using any of these rights.

How to make a request

Email support@maison-lue.shop and tell us which right you would like to use. We will ask for details that let us match you to your records, such as the email address and order number used for your purchase, so that we can verify your identity. We respond within 45 days. If we need more time, we will tell you why and may extend this once by up to a further 45 days. You may also use an authorized agent to make a request on your behalf; we may ask for proof of their authority.

10. Personal information collected in the last 12 months

In the 12 months before the date above, we collected the following categories of personal information. We collect it directly from you and from your device when you use the site.

• Identifiers. Name, email address, shipping and billing address, IP address, device identifiers. Disclosed to: Payment processing, shipping and delivery carriers, email, hosting and analytics providers.
• Customer records. Contact details and delivery details you give us at checkout or in an email, and your phone number if you provide it. Disclosed to: Payment processing, shipping and delivery carriers, email and support providers.
• Commercial information. Items you viewed, added to your cart and ordered, and your order history. Disclosed to: Payment processing, shipping and delivery carriers, analytics providers.
• Payment information. Card brand, last four digits, wallet type and payment status. Full card numbers go directly to our payment processor. Disclosed to: Payment processing providers.
• Internet or similar network activity. Pages viewed, links clicked, referring page, browser type and the time of your visit. Disclosed to: Analytics and hosting providers.
• Approximate location. A general location, such as city or region, inferred from your IP address. Disclosed to: Analytics, hosting and fraud prevention providers.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed. If we make a significant change, we will make that clear on the site.

12. Contact

For questions or requests about your personal information, write to support@maison-lue.shop. We reply within 24 to 48 hours on business days.